Patient Self-Scheduling for Lab Appointments (Labcorp & BioReference)

This article explains how patients can schedule their own lab appointments through the Junction white-labeled Patient Experience page for Labcorp and BioReference orders.

Overview

Junction enables patients to:

• Track their lab order status

• View expected turnaround times

• Download their lab requisition

• Schedule their own lab appointment

For Labcorp and BioReference, scheduling currently redirects patients to the lab’s external website.

For Quest, scheduling is embedded directly within the Junction experience

White-Labeled Experience

The Patient Experience page is fully customizable to reflect your brand:

• Logo

• Company name

• Primary brand color

• Support email

Scheduling Experience by Lab

Labcorp & BioReference

When the patient selects “Book Appointment”:

1. A new browser tab opens.

2. The patient is redirected to the official Labcorp or BioReference website.

The patient:

• Searches for a nearby location

• Selects a date and time

• Completes booking directly with the lab

At this time:

• Appointment details are not captured inside Junction.

• Patients complete scheduling externally.

• Order tracking continues once results are received.

Quest (Embedded Scheduling)

For Quest orders, Junction integrates directly with the Quest Scheduling API.

Patients can:

• Search for nearby locations

• View real-time appointment availability

• Select date and time

• Confirm appointment

All within the Junction page — no redirect required.

Junction captures and tracks:

• Appointment status

• Confirmation

• Lifecycle updates

• Order progress

This provides:

• Better adherence tracking

• Improved operational visibility

• Reduced patient drop-off

Learn more: 📄 Patient Portal — Product Guide

Operational Considerations

For Labcorp & BioReference (current state):

• Scheduling is patient-driven and external.

• Your team will not see appointment booking data.

• Patients are responsible for completing booking.

For Quest:

• Scheduling data is visible within Junction.

• Teams can track appointment lifecycle.

• Supports adherence workflows and reminders.

Future Enhancements

Embedded scheduling for Labcorp and BioReference is coming soon. Once available, this will:

• Keep patients fully inside your branded experience

• Provide real-time appointment data

• Enable adherence monitoring

• Improve reporting

To enable patient experience for your team, reach out to your Junction Customer Success Manager.