Test Kit Patient Experience
Last updated: June 4, 2026
Junction’s Test Kit Patient Experience provides a guided, white-labeled collection workflow for ADX TRT test kits.
The experience helps patients successfully complete their collection by providing step-by-step instructions, educational content, collection validation, and post-collection status visibility.
By guiding patients through the collection process and reinforcing critical instructions, the experience is designed to reduce common collection errors that lead to failed samples, replacement kits, redraws, and support requests.
Availability
The Test Kit Patient Experience is currently available for ADX TRT test kits.
Additional test kit modalities may be supported in the future.
Why this exists
At-home testing often fails because patients:
collect too little blood
skip important preparation steps
forget to label collection cards
return kits incorrectly
misunderstand collection instructions
These mistakes can lead to:
delayed results
failed samples
replacement kits
additional support burden
lower program completion rates
The Test Kit Patient Experience is designed to reduce these failure modes through guided patient education and collection support.
What patients experience
Patients are guided through a structured collection workflow that includes:
Pre-collection readiness
Before beginning collection, patients confirm:
they have their full kit
they have recently hydrated
they can return the sample promptly
they meet any collection prerequisites
This helps prevent collection attempts under poor conditions.
Collection card labeling
Patients are instructed to complete all required information before collecting:
full name
date of birth
collection date
The experience reinforces that missing or incorrect information can delay processing.
Guided collection training
Patients are required to review collection instructions before proceeding.
This can include:
collection videos
visual examples
collection best practices
common mistakes to avoid
Collection preparation
Patients receive instructions to increase blood flow before collection, including:
warming hands
light movement
circulation exercises
These steps help improve collection success rates.
Sample collection
The workflow provides step-by-step instructions for:
finger preparation
lancet usage
blood collection
target sample volume
Visual examples help patients understand what a successful collection should look like.
Collection validation
Before proceeding, patients are shown examples of correctly completed collection cards and prompted to verify their sample.
This helps reduce insufficient sample submissions.
Packaging and return
Patients receive instructions for:
drying the sample
packaging the kit
sealing return materials
applying shipping labels
returning the kit promptly
The experience reinforces that faster returns generally lead to faster results.
White-Labeled Experience
The patient experience can be branded to match your organization.
Supported branding includes:
logo
company name
a primary color
support email for help button
This creates a more seamless patient experience while maintaining your brand throughout the testing journey.
Programmatic Access
Customers can generate unique patient collection experiences using the Create Portal URL endpoint.
Each generated experience will populate with patient-specific information:
patient name
date of birth
collection date
This information is displayed directly within the collection workflow, helping patients complete required documentation accurately and reducing common labeling errors.
Portal URLs can be delivered through:
email
SMS
patient portals
custom application workflows
and lead the patient to a Junction-hosted web page.
Benefits
Organizations using the Test Kit Patient Experience can:
improve collection completion rates
reduce failed samples
reduce redraws and replacement kits
decrease support burden
improve patient confidence during collection
provide a more consistent at-home testing experience