Redraw Feature Product Guide

Redraw Status, Webhooks and Comms

Overview

The Redraw feature helps customers manage situations where lab test results are missing. When a required marker is not returned, Junction automatically marks the order as redraw_available, notifies the patient, and enables operational teams to take action.

This guide outlines how the redraw lifecycle works, when it’s triggered, and how webhooks and communications are managed.

This feature is in closed beta. Please request access with your Customer Success Manager.

🔄 Redraw Status

Junction uses a new order state: redraw_available

This state is applied when results are missing and meet specific redraw criteria. This typically includes:

• Marker results are never returned

• Markers are returned as QNS (Quantity Not Sufficient), invalid, or otherwise not reportable

• Lab-specific logic (e.g., missing biomarkers for a panel that must be complete to report)

You can read more about missing results reasons here in our docs.

💻 Dashboard Views

Once the redraw_available status is applied, the status will be visible in the dashboard (tagged as "Redraw Available") in both the Orders and Results tabs.

Orders Dashboard View:

Results Dashboard View:

📬 Webhooks

If your team uses webhooks to stay in sync with order updates, the following webhook event will fire when a redraw is triggered:

• order_status_updated: will reflect redraw_available as the new state

A separate structure named missing_results includes metadata about what marker(s) triggered the redraw.

📩 Patient Communications

Junction sends automated patient-facing communications when an order enters redraw_available state:

• SMS and Email notifications are sent immediately

• Patients are informed that some results were incomplete, which ones are missing, and a new sample is required

• Clear instructions are included to rebook a draw appointment

Customizable SMS Copy:

Non-Customizable Email Copy:

🧠 Best Practices

• Review orders tagged as redraw_available weekly to ensure all have been acted on

• Customize SMS patient messaging to match your brand tone and collection instructions

For questions, contact your Customer Success Manager or reach us at support@junction.com